Service Desk Analyst

Location North Wales
Rate £12.50 - £14.36 per hour dependent upon experience
Duration 6 Weeks
Posted 14/01/2022
Contract Type Contract
Hours Full Time
Start date ASAP
Do you need a DBS? No
Ref #REQ7758

Full Job Details

We are looking for a Service Desk Analyst to work with one of our NHS customers in North Wales.

Working as a member of the service desk team you will be the first point of contact for users helping to resolve hardware and software support issues.

Day to day responsibilities;

  • Advise on the support elements of a wide range of solutions
  • Respond to all types of ICT related issues reported either via the telephone, live chat, informatics portal or in person effectively and efficiently, in a polite and professional manner adhering to negotiated Service Level Agreements.
  • Record accurately all type of ICT related issues within the Service Desk’s incident management tool. (ServicePoint) 
  • Provide first line technical support, including the analysis & diagnosis of hardware and software problems to initiate the most appropriate corrective action.
  • Maintain the highest standards of ICT security in line with current standards and national guidance. 
  • Assist in coordination of disposal of ICT equipment ensuring Health Board guidelines are adhered to. 
  • Training and ongoing application management activities that support one Health Board wide patient administration solution. Integrated National Solutions and specific agreed local business and clinical system solutions to ensure business continuity and facilitate process improvements. 
  • To work in conjunction with Senior Operational Managers, Team Leaders and Specialists to support key projects and service deliverables.
  • Participate in the LHB agreed ICT on-call rota service, ensuring 24hr/365 days a year support for critical ICT systems and infrastructure providing specialist advice to on-call staff when required. 
  • Ensure that work undertaken does not adversely impact the availability of business critical systems

Experience of the ServicePoint tool advantageous, however not essential for this role.

Start asap for 6 weeks initially (inside IR35).  Will be full time on site, may be opportunity to work remotely once trained.

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