Service Desk Analyst - NHS

Location Knowsley, Merseyside
Rate £13.65 per hour
Duration End of March 2021
Posted 10/02/2021
Contract Type Contract
Hours Full Time
Start date ASAP
Do you need a DBS? No
Ref #REQ7220

Full Job Details

Service Desk Analyst required to work on a busy help desk for a major client.  

The role will initially be until 31st March but extension likely. 

Training will take place at the HQ in Knowsley but home working thereafter.

  • Must have experience of using automated call-logging software (client uses Sostenuto).
  • Must have a good working knowledge of the Microsoft suite of programs including MS-Office, Excel and Outlook. 
  • Must have good working knowledge of Windows 7, Windows 10 and Active Directory 
  • The role will be to log, diagnose and fix as many calls as possible and escalate where necessary.
  • Basic Networking experience would be beneficial 
  • Excellent telephone manner is essential as you will be dealing with senior medical staff. 
  • Existing NHS experience is preferred but not essential.


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