Deputy I.C.T Director

Location Harlow
Salary £67,247- £83,258
Posted 10/07/2018
Contract Type Permanent
Hours Full Time
Start date ASAP
Do you need a DBS? No
Ref #REQ6188

Full Job Details


The Deputy Director of Information, Communications and Technology (DDICT) is a key member of the ICT leadership team. The post holder will support the DoI&IT in managing the delivery of ICT services across the Trust. This includes ensuring PAH’s business and clinical requirements are reflected in our technology applications and information services, and that our customers receive excellent customer service, monitoring contract performance, and ensuring any required improvements are implemented.

The DDICT will manage the Heads of IT and Information and provide support to the IG Manager, as appropriate.This role will have responsibility for the delivery of the Trust capital programme for ICT with associated budget (circa £5m) and will support the development of the Trust ICT strategy in line with business requirements and process redesign. The postholder will ensure that all ICT related issues are comprehensively and effectively addressed through proactive and best practice ICT services and the effective management of any associated contracts. Telecomms sits within the IT function with responsibility for switchboard and its operatives. They will also represent PAH on health economy wide ICT fora and issues, as required.

They will work with clinicians and managers to identify opportunities to use ICT and business intelligence to drive innovation and improvements in service provision, clinical outcomes and business efficiency.

2. Organisational position

1 I.T Director

2 Deputy I.C.T Director

3 Head of information- Head of I.T


This role provides ICT senior management and leadership across the organisation of approximately 3000 - 3500 users at Princess Alexandra Hospital, associated sites, and authorised third parties.

The post holder will support the DoI&IT with  managing the delivery of ICT services across the Trust. This includes ensuring PAH’s business and clinical requirements are reflected in our technology applications and information services, and that our customers receive excellent customer service, monitoring contract performance, and ensuring any required improvements are implemented.


Capital Programme/ EPR

The Trust is required to deliver a complex suite of essential new clinical information systems.

This will be based on a best of breed approach which will include the following;

Medicine Management (incorporating Chemo Care, Pharmacy Stock Control and Electronic Prescribing)

A new Pathology (LIMS) system which will include Order Communications

Single Sign on

An Electronic Patient Record covering, Primary, Secondary, Mental and Social Care Data.

A Nursing Observation System

A Single Sign on System

Delivering this suite of Systems will be the overall responsibility of the Deputy Director of ICT.

The post holder will have overall responsibly for the success of this programme of work controlling the finance and  resources to successfully deliver each system on time and within budget.

Policy Development

The post holder is responsible for the development of IT policies and processes to be implemented and operated across the Trust in relation to security, integrity and integration and alignment with other operational systems.

To employ and deliver where appropriate ITIL and Industry standard best practise to ensure professionally delivered systems and services that are aligned with the Trust’s goals of delivering high quality clinical services.

The post holder will play a lead role in the development of the Trust’s ICT Strategy and annual business Plan.

The post holder will be responsible for the production and monitoring of Trust wide policies and procedures in relation to IT standards and data/network security.

The post holder will act in an advisory capacity for any queries pertaining to data security and the Computer Misuse Act 1990.

The post holder will lead the development and implementation of disaster recovery and contingency arrangements relevant to the system being assessed. They will also have responsibility for the combined ICT Risk Register

Provide assurance that adequate change control procedures are defined and implemented to ensure the continued smooth operation of all adopted systems.

Ensure that Post Implementation Reviews are carried out at an appropriate time.

Operational Management

Responsible for ensuring robust design, implementation and operation of the Trust’s ICT infrastructure and support services including technical architectures, systems, services, policies, operational procedures and processes across the Trust’s sites.

Responsible for liaising with the Trust’s Auditors on ICT issues and to respond to Internal Audit reports on all ICT issues and systems in the Trust and to manage action plans for any improvements recommended.

Responsible for ensuring the development, operation and security of the Trust’s IT systems and infrastructure in line with current best practice, UK legislation and national guidelines

Responsible for ensuring the IT department’s compliance with all Trust policies, procedures and standards.

To be responsible for the Health and Safety of the IT department.

To ensure that adequate senior level management is in place across the department at all times.

To monitor and  ensure ICT staff have appraisals and Personal Development plans and remain compliant with the Trusts policies and  procedures, including mandatory training

People Management

To provide professional and operational leadership of the ICT department and to recruit project staff as and when required to support specific projects ensuring integration with the IT department.

To plan the workload and objectives of the department and support their development to ensure they meet the operational needs of other departments and the strategic needs of the Trust.

To be able to setup in-house services where outsourced services are brought back in house and recruit and retain suitably qualified and motivated staff.

To ensure the staff in the IT Department are adequately trained and motivated to carry out their duties to a high standard

System Development

To manage system development and integration requirements for new and existing systems

To ensure the Trust is capable of delivering developments and integration in the most cost efficient and resilient way.

Budgetary Responsibility

To manage the Trusts IT capital budget and liaise with the DoI&IT to ensure cost effective working.

To ensure the capital allocation/programme is delivered within budget and assist with the planning for future years

To advise on, and make recommendations for future Trust ICT expenditure.

Assess the short and long term financial implications to the Trust of any ICT expenditure.

Identify cost improvement opportunities within ICT to support the Trust CIP programme.

Strategic ICT Services

Work with surrounding Health Care stakeholders and the internal management to promote opportunities to deploy new PAH/ICO services as directed by the DoI&IT

To continually ensure that any existing services and values are developed, reviewed and safeguarded, statutory duties are satisfied and strategic objectives and decisions are well informed, clear and implemented on time and within budget.

Resource Management

Responsible for the management of the Trust’s IT capital plan and seek to maximise this resource through joint working with the local health community.

Responsible for developing investment plans and securing resources for the Trust ICT work programme.

Responsible for ensuring that all new and ongoing ICT contracts provide high quality, cost-effective services.

Responsible for developing and maintaining effective relationships with internal and external suppliers (e.g. negotiating ICT contracts in liaison with the Head of Procurement, liaison over requirements)


The post holder must have well developed communication skills, and must be able to express and describe complex concepts effectively – in both verbal and written mediums.

The post holder will be expected to be able to influence and persuade staff at all levels of the organisation.  This may involve imparting information which can be complex, sensitive and contentious.

Establish effective networks and communications channels with clinicians, managers and IT staff across the Trust and LHC that will support local ownership, commitment and effective implementation of projects within PAH and the LHC.

Project Management

Responsible for development of standardised project management technologies and systems across the Trust. E.g. Prince 2.

Responsible for ensuring effective project management in all ICT developments falling under the scope of the ICT Team.

Responsible for leading the specification and development of costed proposals and business cases for ICT service development and investment.

Responsible for managing complex ICT projects, ensuring their effective planning, monitoring and delivery, on time and within budget.

Responsible for specifying, developing and implementing projects to evaluate, pilot and adopt innovative technologies that may be beneficial to health service delivery.

Further Responsibilities

To maintain awareness of developments within the Trust that may impact on ICT strategy or the Trusts ability to implement it.

To maintain awareness of technological developments and to ensure that the strategy is updated to include such changes.

To provide advice to Trust staff regarding new technology and developments in terms of potential impact on services.

Any other reasonable requests made by the DoI&IT

The post holder must be prepared to work outside of normal core hours of between 8-6 pm, Monday – Friday for 37.5 hours per week when reasonably requested (e.g. to cover required out of hours operations or in emergency call out situations).

The post holder must be prepared to travel, possibly with equipment to various locations at short notice and should therefore preferably be a car owner/driver.

This Job Description is an outline only and may be subject to change according to the needs of the service and in consultation with the post holder.


All Information systems and ICT equipment related to and required for the position of Deputy Director of ICT.


Clinical Safety, operational performance, financial decisions and escalations relating to Data Quality.Reporting and lessons learned.

Rationalising and prioritising business requirements to establish the most appropriate system use, which will in turn deliver the best patient safety and business benefits.


·  PAH’s Trust Board

·  Chief Executive Officer

·  Executive Team

·  Department IT and Information Leads and staff

·  Department Managers

·  Health Group Clinical Directors

·  Local Health Economy leaders

In addition the post holder will be required to work with, as appropriate, colleagues in other Trusts, Clinical Commissioning Groups, Trust Development Authority and NHS England.


This role is predominantly office based, but will involve regular visits to all PAH locations.


Working virtually across the organisation, with all levels of seniority to influence behaviour from front-line staff to back office to executive. To make a compelling case on the importance of ICT as an enable for change. Changing the culture of some areas of the organisation to view ICT as an integral part of delivering excellent care. Retaining focus in a difficult and challenging environment where there may be conflicting needs and demands. Being able to manage competing demands and tight timescales.

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